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Credit card insanity…

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Credit card insanity…

  • Rob
    Member

    Reported in the Irish Times recently;

    Be sure and cancel your credit cards before you die! This is so priceless
    And so easy to see happening – customer service, being what it is today!

    A lady died this past September, and MBNA bank billed her for October and
    November for their annual service charges on her credit card, and Then added
    late fees and interest on the monthly charge. The balance that had been E0.00,
    now is somewhere around E60.00.

    A family member placed a call to the MBNA Bank:

    Family Member:
    ‘I am calling to tell you that she died in January.’

    MBNA:
    ‘The account was never closed and the late fees and charges still apply.’
    Family Member:
    ‘Maybe, you should turn it over to collections.’

    MBNA:
    ‘Since it is two months past due, it already has been.’

    Family Member:
    So, what will they do when they find out she is dead?’

    MBNA:
    ‘Either report her account to the frauds division or report her to The
    credit bureau, maybe both!’

    Family Member:
    ‘Do you think God will be mad at her?’
    MBNA:
    ‘Excuse me?’

    Family Member:
    ‘Did you just get what I was telling you . . The part about her Being dead?’

    MBNA:
    ‘Sir, you’ll have to speak to my supervisor.’
    Supervisor gets on the phone:
    Family Member:
    ‘I’m calling to tell you, she died in January.’

    MBNA:
    ‘The account was never closed and the late fees and charges still apply.’
    Family Member:
    ‘You mean you want to collect from her estate?’

    MBNA:
    (Stammer) ‘Are you her lawyer?’

    Family Member:
    ‘No, I’m her great nephew.’
    (Lawyer info given)

    MBNA:
    ‘Could you fax us a certificate of death?’
    Family Member:
    ‘Sure.’
    ( fax number is given )

    After they get the fax:

    MBNA:
    ‘Our system just isn’t set up for death. I don’t know what more I Can do to help.’

    Family Member:
    ‘Well, if you figure it out, great! If not, you could just keep billing Her.
    I don’t think she will care.’

    MBNA:
    ‘Well, the late fees and charges do still apply.’

    Family Member:
    ‘Would you like her new billing address?’
    MBNA:
    ‘That might help.’

    Family Member:
    ‘ Glasnevin Cemetry, Finglas Road , Dublin 11, Ireland , Plot Number
    1049.’

    MBNA:
    ‘Sir, that’s a cemetery!’

    Family Member:
    ‘Well, what the **** do you do with dead people on your planet?’

    MBNA were not available for comment when a reporter from the Irish Times rang.

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    justaguy
    Participant

    thats very funny

    0
    thedarkroom
    Participant

    When my mother died over two years ago I tried to cancel her Eircom phone account. As I’m sure everyone here knows, Eircom’s customer service is a bit of a joke unless you need to give them money but otherwise you get the runaround. There was a customer service email address on the web page and I thought OK, I’ll try that as I was getting nowhere using the phone (the irony of not being able to ring customer service for a phone service provider is not lost on me). Anyway, rather than using my own personal email address, I thought I’d set up a new one specifically for this one. I emailed them from the new address and the first (relatively quick) reply had two words “Very Funny”. The new email address?? – nobodyworkseircom.net
    It got results though and the account was terminated within the fortnight. :D

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    BM
    Participant

    Coffee everywhere

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