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Faulty Canon Lens and Canon say its not gurantee covered
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Hiya folks! I was/am in same situation. Bought a 70-200 f2.8 IS from US, and sadly required repair at some stage. Delivered it in to Canon, and was told to show customs certificate. It was urgent and I really did require to have it sorted rather than discussing back and forth so I paid apx. € 240,- vat + import duty at Dublin Airport. In the end I only ended paying € 1060,- (thank GOD for the € vs. US dollar!!!) + € 240,- so a total of € 1300,-
At the time if I went down to my dealer in Dublin CC I would have had to put down € 2399,-!!!!
Now…where am I going with this: If you are looking to save, and you buy something a little bit more expensive than your normal 17-55mm…. shop around!!!!
This happy punter saved a whopping € 1100! -Fully legal, with full warranty etc, and all I can say is… THANK YOU CANON… for opening my eyes on HOW inflexible you can be in Ireland… and at the same time showed me HOW to save on all equipment going foreward!
Perhaps you wanted to know: Worth mentioning is that the customs were genuinely surprised when they heard that it was Canon who had enforced to get the VAT and import duty paid. I explained that I thought the lens would be exempt from VAT and import duty (as some other equipment), and they were EXTREMELY nice to be dealing with. They even explained how you are entitled to always deduct € 160,- from the purchase (as you are allowed to bring in that with no tax or VAT), and then only pay on the rest of it. Also remember that you pay on the value from abroad.. and NOT on what it WOULD/WILL be in Ireland. I can only hope more people do the same and at some stage force down the “cartel pricing”.
Cheers! Ivar :D
BeamCatcher wrote:
Bought a 70-200 f2.8 IS from US, and sadly required repair at some stage. Delivered it in to Canon, and was told to show customs certificate.
Canon Ireland have no right to ask for a customs certificate. You should just have shipped the item to the Canon UK service centre (who Canon Ireland ship to anyway), and they will repair your items, without asking for any certificates.
paul wrote:
Canon Ireland have no right to ask for a customs certificate.
I would imagine that they would be perfectly entitled to do this. They can tell from the serial number that it’s an import and they need to ensure that the paperwork is above board, particularly if they end up having to ship the item out of the country. Whilst individuals may get away with defrauding Revenue of duties and taxes, businesses and corporations certainly will not and face heavy penalties if all of their paperwork isn’t in order. Having worked briefly in a logistics role in the past, I know only too well the importance of accurate and comprehensive documentation when it comes to the movement of goods across state borders.
Thorsten wrote:
paul wrote:
Canon Ireland have no right to ask for a customs certificate.
I would imagine that they would be perfectly entitled to do this.
Nowhere on the Canon.ie site nor their terms and conditions for warranty states anything about requiring customs clearance for goods. It only states that the item must be registered for warranty and that you had proof of purchase.
They are not an arm of the Revenue Commissioners, so have no right to ask for your personal documentation, which does not pertain to purchase nor warranty of the item, but only to importation.
In all my time buying online, I don’t think I’ve ever seen (or would know) what a customs clearance form looks like (even though I have certainly paid customs duty on items imported). Mostly these fees are included and charged by the shipping firm.
Aside from that, I’d prefer to deal directly with the service centre (Canon UK Service centre), rather than the administrators in Dublin, who really don’t seem to know what they’re at.
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