I would agree, not soft maybe even a little gritty with the contrast and grain. I really like the image, has a feeling of sitting in the flat with the morning sun shining through the window.
There is a strong contrast between the title and the processing, but she looks kind and soft. I think, the image works well with the processing and the title.
Her hands look a bit unnatural, nervous, that would be my only critique.
i see the softness in her eyes and face — but again for me, yourprocessing style is taking away from the image .. my mother saya 2 what is seldom is wonderful” … so wath i mean by that is that I like it “sometimes”.. but not all the time –
i want to see something a bit more “natural” from you ;)